Utility Billing

  • Download the MyCivic Utilities app  

  • Search for Huntsville, TX when you open the app 

  • Login using your municipal online payments username and password or register for an account if you do not have a municipal online payment account. 

  • Once logged in follow the prompts to link your utility account. 

  • Once your account is linked open the Utility Billing module to see and pay your utility account 


Huntsville City Council passed Ordinance 2020-21 on April 7, 2020, extending the Disaster Declaration. The Ordinance also included the following statement: City Utility Service shall not be suspended for non-payment until such disaster orders by the State, County and City relating to COVID-19 are terminated by order or by law.  The City shall also waive all late fees and penalties for March and April for utility service. As a note, customers will be responsible for bills once the current situation has resolved. Customers should consider paying any amount possible to avoid a large bill.

The Utility Billing Division provides the following services:
  • Assists with service requests
  • Collects bills for water, waste water and solid waste services
  • Customer service
  • Provides information related to billing and services
The division also acts as a collection point for monies received by other City departments.

Change or Termination

If you wish to request a change or termination by phone, please call 936-291-5431 or 936-291-5432.

Pay Online

Easily pay your utility bills online.
Create Online Account (PDF)
Here is a step by step on how to create and view your Utility Billing account.