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1. Why does a fire truck come when I call for an ambulance?

First response apparatus with HFD maintain a BLS (Basic Life Support) status with equipment to respond to all minor and major medical calls. Most firefighter's with HFD hold an EMT licence from the Texas Department of State Health Services. HFD supplements HWCEMS by providing additional medical personnel on a first response basis.

2. Why do fire trucks block lanes on the highway when there is an emergency?

This is for everyone's safety. State law allows for fire department personnel to close as many lanes as necessary to protect all persons involved. This allows personnel to work safely and quickly without the fear of someone crashing into the scene.

3. How do I report a leaking or broken fire hydrant?

The hydrant system within the city limits of Huntsville is maintained by the city water department. The testing, servicing, and maintenance is performed by hydrant technicians in house. The water department can be reach by phone at (936) 294-5700.

4. Can I schedule a visit to the fire station?

Yes. Our stations are open 24 hours a day. However, firefighters are not always available to give tours. The crew may be out on a run or conducting training operations. Visits must be scheduled by contacting our Training Captain, Jason January, at jjanuary@huntsvilletx.gov, or by calling (936) 291-5940.

5. Does the fire department inspect child car seats?

No, the Huntsville Fire Department does not conduct child safety seat checks.

6. I locked my keys in my car, can the fire department unlock my car?

No, the fire department will not unlock vehicles.

7. Can I do community service at a fire station or through the fire department?

The fire department does not currently offer opportunities to complete court ordered community service hours through our department. However, the fire department does allow, on a case by case basis, educational or fraternal community service. Please contact the fire station for more details.

8. Does the fire department provide water to fill a private pool?

No, the FD does not provide this service.

9. Can the fire department assist with changing smoke detector batteries?

Yes, if the smoke alarm is too high for the resident to reach and they are disabled, elderly, or physically unable to climb on a ladder to replace the batteries.