The City of Huntsville and its staff are committed to delivering the best possible service without endangering citizens or their property. Occasionally, an incident occurs in which a citizen believes the city made a mistake or did not take appropriate action.
The citizen may elect to file a claim for damages against the city. Claims are the responsibility of Risk Management. Risk Management investigates each claim.
If you believe that the city is responsible for a loss, a claim can be filed following these steps:
Immediately after an incident, contact Risk Management with the claim details at 936-291-5425. On weekends and holidays, a message can be left at 936-291-5425. Your call will be returned by the next business day.