Residential Roll Out Assistance

Rollout assistance is restricted to residential (NON-COMMERCIAL) service locations and only provided to
customers who are physically unable to place their garbage carts at the street’s edge for collection. Please note, we  require a physician’s signature on the application for Roll-Out Assistance.

With this type of assistance, a maximum of two (2) bags of garbage is allowed per pickup. All garbage must be bagged and set out at a visible location near your home by no later than 6:00 AM on the morning of your regular pickup schedule.  Any loose garbage inside the cart will not be collected. Bags must weigh less than 20 lbs.

Customers receiving assisted pickup are not eligible for curbside recycling as the cart must be at the street’s edge for pick up. All Yard Waste and Heavy Trash rules apply, items must be at the street’s edge for pick-up.

If you are eligible for this type of assistance, please complete the form located below and mail it back as directed.

For additional information, please call 936-294-5712

Please print the following documents if you would like to apply for this service.

  1. Roll Out Assistance Application (PDF)
  2. Roll-Out Assistance Specifics
  3. Solicitud de Colocacion de Bota Asistida
  4. Colleccion de Basura Residencial Assistencia de Estira Carros