Change or Terminate Utility Service

Changes To Your Account

Starting or stopping utility services for customers with existing accounts:

1. Request a change in person at
   City Hall
   1212 Avenue M
   Huntsville, TX 77340
2. Request a change via fax to 936-291-5489.

In your request, please include the following information:

• Date of Service (within 1 business day of the request)
• A forwarding address is required for the final bill or refund of the deposit
• Name
• Service location
• Verification of identification - last 4 digits of your Social Security Number or driver's license

Terminate Services

• To terminate services please fill out the attached form and email it to utilitybillingemail@huntsville.gov or fax 936-291-5489. Request Form for Disconnection of Service
• Terminate services in person at
  City Hall
  1212 Avenue M
  Huntsville, TX 77340

Payment Options

• Online Payments - This service is only available after you have paid your deposit and started services at City Hall.
• For payments over the phone, call 936-291-5431 or 936-291-5432.
• Automated Payments using bank or credit card drafts - To set up your account for an automatic bank or credit card drafts, please fill out an automatic payment application, and either fax it or drop it off at City Hall. Faxes should be made to the attention of Utility Billing.
  • Application for automatic payments (bank draft (PDF) or credit card/debit card draft (PDF))